Frequently Asked Questions
Find answers to common queries about our treasures.
Product & Authenticity
Q: Are all your gems certified?
Yes, every diamond and gemstone at Jewellery is 100% certified by international labs like GIA, IGI, or HRD.
Q: What gold purity do you use?
We primarily use 18k and 22k hallmarked gold. Specific purity is mentioned on each product page.
Payments & Security
Q: Is it safe to pay online?
We use 256-bit SSL encryption and Razorpay secure gateway for all transactions.
Q: Do you offer EMI?
Yes, we offer interest-free EMI options through major credit cards.
Shipping & Returns
Q: How long does delivery take?
Standard delivery takes 3-5 business days. Custom pieces may take up to 14 days.
Q: Can I return my jewelry?
We offer a 30-day, no-questions-asked return policy on all standard pieces.
Still have questions?
Our concierge is available 24/7 to assist you.